Terms & Conditions
Everything you need to know about using the PAINLES website, purchasing products and interacting with our online services.
Clear Terms. Straightforward Expectations.
These terms outline the rules that apply to website use, orders, product information, returns, privacy-related interactions and other PAINLES services.
Welcome to PAINLES
These Terms & Conditions explain the rules that apply when you visit painles.com, contact us, use our website or purchase PAINLES products. By using the website, you agree to these terms.
Age Requirement
You must be at least 18 years of age to purchase PAINLES products or submit product-related inquiries through the website.
Product Information
We work to keep product descriptions, images, sizes, availability and other information accurate. Packaging or presentation may change from time to time. Always follow the directions and warnings printed on the product label you receive.
Health Information
Website content is provided for general information and is not medical advice. PAINLES products are not presented as a substitute for professional medical advice, diagnosis or treatment. If you are unsure whether a product is appropriate for you, consult a qualified healthcare professional.
Orders, Pricing & Availability
Prices and availability may change without notice. PAINLES may correct errors, limit quantities, refuse or cancel orders, or contact a customer when additional information is needed to complete an order.
Payments
Payments may be processed by third-party payment providers. Those providers may apply their own terms, security practices and privacy policies.
Shipping, Returns & Refunds
Shipping, return and refund information published on the PAINLES website forms part of these Terms. Unopened products may be eligible for return within 30 days of purchase. Online exchanges are not offered. Contact Customer Care before returning an item to confirm current instructions and eligibility.
Website Use
You agree not to misuse the website, interfere with its operation, attempt unauthorized access, submit false information, or use PAINLES content or services for unlawful purposes.
Intellectual Property
The PAINLES name, logo, product presentation, website content, graphics, photography and other brand materials are owned by or licensed to PAINLES and may not be copied, reproduced or commercially used without permission.
Reviews & User Content
If you submit a review, testimonial or other content to PAINLES, you confirm that it reflects your genuine experience and does not violate another person’s rights. Public customer reviews may be displayed with attribution where permitted.
Third-Party Links
Our website may link to third-party websites or services. PAINLES is not responsible for the content, availability, security or privacy practices of those third parties.
Limitation of Liability
To the extent permitted by applicable law, PAINLES is not liable for indirect, incidental or consequential loss resulting from use of the website, inability to access the website, reliance on website content or use of third-party services.
Changes to These Terms
We may update these Terms from time to time. The most current version posted on this page will apply from its stated effective date.
Contact Us
Questions about these Terms can be sent to customercare@painles.com, Vancouver at 1 604 716 5808, or Toronto at 1 416 274 8836.
Questions About Our Policies?
Our customer care team is available to help with product, order and website questions.