Privacy Policy
How PAINLES collects, uses and protects personal information when you visit our website, contact us or place an order.
Your Information Matters.
This policy explains what information we may collect, why we use it, how service providers may assist us, and the choices available to you.
Information We Collect
Depending on how you interact with PAINLES, we may collect your name, email address, phone number, shipping and billing information, order details, product inquiries, contact-form messages, and technical website information such as browser or device data.
How We Use Information
We may use personal information to process and support orders, answer customer-care requests, provide requested product information, operate and secure the website, prevent fraud or abuse, and meet legal or accounting obligations.
Contact Form Information
Information submitted through the PAINLES contact form is used to respond to your inquiry and provide customer support. The contact form includes confirmation that the person submitting it is 18 years of age or older.
Orders & Payments
Orders may be handled through ecommerce and payment service providers. Payment card details are generally processed by the payment provider rather than stored directly by PAINLES. Those providers may process information under their own privacy policies.
Cookies & Website Technologies
PAINLES may use cookies and similar technologies for essential site operation, preferences, analytics, shopping-cart functionality and security. Browser settings may allow you to block or delete cookies, although some site features may not work correctly without essential cookies.
Service Providers
We may share information with service providers that help us host the website, process payments, deliver email, fulfill orders, provide analytics or support other business functions. We provide only the information reasonably necessary for those services.
Marketing Communications
If PAINLES offers marketing email subscriptions, you may unsubscribe using the link provided in the message or by contacting Customer Care. Transactional or service-related messages may still be sent when necessary.
Information Retention
Personal information is kept only as long as reasonably necessary for the purpose for which it was collected, customer support, business records, fraud prevention and applicable legal requirements.
Security
We use reasonable administrative, technical and organizational safeguards intended to protect personal information. No internet transmission or storage system can be guaranteed to be completely secure.
Your Privacy Choices
Depending on applicable law, you may have rights to request access to, correction of or deletion of certain personal information. Contact PAINLES Customer Care to make a privacy request.
Third-Party Websites
Links to third-party websites are provided for convenience. Their privacy practices are governed by their own policies, not this Privacy Policy.
Changes to This Policy
We may update this Privacy Policy when our website, services or legal obligations change. The latest version will be posted on this page with its effective date.
Contact Us
Privacy questions or requests may be sent to customercare@painles.com, Vancouver at 1 604 716 5808, or Toronto at 1 416 274 8836.
Questions About Privacy?
Reach out to PAINLES Customer Care and we’ll help direct your request.