PAINLES CUSTOMER CARE
Frequently Asked Questions
Clear answers about PAINLES products, formulas, sizes, ordering and customer support.
Answers Without the Guesswork.
Start here for the most common questions about Extra Strong, Platinum, cream and lotion formats, orders and customer care.
Need More Help?Our Contact page gives you direct access to PAINLES Customer Care.
PAINLES is a Canadian topical relief brand created from the founders’ own experience as former athletes looking for a more natural, practical option for everyday comfort.
Extra Strong is the PAINLES CBD + THC topical line and does not contain RSO. Platinum is the premium RSO-enhanced cream line.
PAINLES creams are available in 25 mL, 59 mL and 118 mL sizes. Extra Strong After-Care Lotion is available in a portable 125 mL bottle.
Not at this time. The current Platinum range is cream only. The current lotion offering is PAINLES Extra Strong After-Care Lotion.
Use each product only as directed on its label. Directions can vary by product and format, so follow the instructions on the package you purchased.
PAINLES products are designed to fit into everyday routines, including active lifestyles. Use the specific product as directed on its label.
PAINLES products are topical wellness products. Website information is provided for general informational purposes and is not a substitute for medical advice, diagnosis or treatment.
PAINLES requires customers and contact-form users to confirm that they are 18 years of age or older.
Yes. Visit the Products page to compare Extra Strong and Platinum, or contact PAINLES Customer Care for help understanding the available formats and sizes.
Email customercare@painles.com, call Vancouver at 1 604 716 5808 or Toronto at 1 416 274 8836, or use the Contact page.
Unopened products may be eligible for return within 30 days of purchase. Online exchanges are not offered. Please contact Customer Care before returning an item so current instructions can be confirmed.
Visit the Reviews page to read customer experiences and access the PAINLES Google review profile.
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